Terms

• Our admin office is open from 8am-6pm (UK time) Monday to Saturday (excluding UK bank holidays), we are CLOSED on Sundays.

• To receive a final quote, please send your document(s) using the submit button at the top of the page. The rate and the return time/date will be stated in the final quotation email.

• The return time/date will be effective from the time/date the email containing your document is received by English Proofread. The final email quote will provide an expiry time by which the fee should be received.

• If the details of the document remain the same and payment is made after the expiry time, we can simply begin the turnaround time from the time/date the fee is received (subject to the provisos in relation to any admin office closures as stated on the email quote if applicable and Saturday and Sunday as set out below).

• Payments received on a day of office closure will be assumed to have been received at 8am (UK time) on the first day of re-opening. For 48-hour quotes or longer, payments received between 6pm (UK time) on Saturday and 7.59am (UK time) on Monday will be assumed to have been received at 8am (UK time) on Monday and the turnaround time will begin from 8am (UK time) on Monday. For 24-hour quotes, payments received between 6pm (UK time) on Friday and 7.59am (UK time) on Monday will be assumed to have been received at 8am (UK time) on Monday and the turnaround time will begin from 8am (UK time) on Monday.

• English Proofread will not be able to make comment on the academic accuracy of your document(s) and cannot guarantee any particular grade or acceptance by a journal. English Proofread will not be able to respond to individual reviewer comments after the proofreading has been completed.

• The document(s) will need to be at a sufficient level of English for the proofreader to be able to understand the general meaning of the text. English Proofread will need to assess a sample of your work, or the document(s) to be proofread, before agreeing to begin the work.

• Once the document(s) is returned to you, if you require the document(s) to be proofread again the fee rate will become payable on the above terms.

• All work is completed under a strict policy of privacy and never disclosed to a third party.

• Please make sure that you send us the final version of the document that you wish to have proofread, as we cannot accept revised versions of the document or cancellations of the order after payment has been received.

• There is a £5 minimum payment on any one document.

• Please email all queries to contact@englishproofread.com.